OpenCity
Revolutionize drive-thru orders with AI-driven voice interactions.. [Contact for Pricing]
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What is OpenCity?
OpenCity is a conversational AI platform designed specifically for restaurants and hospitality businesses to automate customer communication. The platform features Tori™, a proprietary voice AI assistant that automatically takes drive-thru orders with 99.9% accuracy, responds to customer questions 24/7 via phone and text, and integrates seamlessly with existing restaurant infrastructure including POS systems, KDS, headsets, and speaker posts.
Key features include fast and accurate ordering with zero wait time, consistent upselling capabilities that increase average check size, bilingual support in English and Spanish, commission-free ordering by phone calls and text messaging, and the ability to handle 100% of orders without human intervention. The platform also provides customized brand language responses and routes high-touch questions to staff when needed.
OpenCity is built by restaurant people for restaurant people, targeting quick-service restaurants (QSRs), fast-food chains, drive-thru operations, and hospitality businesses looking to reduce labor costs, improve speed of service, increase order accuracy, and create new revenue streams while enhancing the guest experience.
The platform has been deployed at major chains including Popeyes, Panera Bread, Carl's Jr., and Hardee's, with documented results showing 20% faster speed of service, 150% more drinks sold, and 20% increase in customer satisfaction.
OpenCity pricing
Pricing model: Freemium
PRO service priced at $49/month with no commitment, featuring unlimited usage and commission-free ordering by phone calls and text messaging. Existing customers can upgrade to PRO for free. Optional deferred payment available. A free 30-day trial may be available. Full pricing details for enterprise plans are not publicly disclosed on the website and require contacting the sales team.
OpenCity pros
- 99.9% order accuracy rate
- Takes 100% of orders without human intervention
- 20% faster speed of service
- 24/7 automated customer responses
- Seamless POS and KDS integration
- Bilingual English and Spanish support
- Commission-free phone and text ordering
- 150% increase in drink sales through upselling
- 20% increase in customer satisfaction
- 5-10 hours daily labor efficiency gain
- Zero wait time for customers
- Customized brand language responses
- Works with existing drive-thru infrastructure
- Increased employee productivity and satisfaction
- Handles complex orders and modifications
- Automatic routing of complex questions to staff
OpenCity cons
- Pricing not publicly disclosed on website
- Requires existing drive-thru infrastructure
- Primarily designed for QSR/drive-thru restaurants
- Limited to restaurants and hospitality businesses
- May require staff training for implementation
- Depends on reliable internet connectivity
- Integration complexity with older POS systems
- No free tier mentioned for new customers
Frequently asked questions about OpenCity
What is OpenCity and what does it do?
OpenCity is a conversational AI platform for restaurants that automatically responds to customer questions 24/7 and takes orders via voice AI. Its proprietary assistant Tori™ handles drive-thru orders with 99.9% accuracy, integrates with POS/KDS systems, and enables commission-free phone and text ordering.
How accurate is Tori's order-taking?
Tori achieves 99.9% order accuracy, taking 100% of orders without human intervention. Testing shows 98% of orders require no human intervention, significantly reducing errors and improving customer satisfaction.
Does Tori work with my existing restaurant equipment?
Yes, Tori leverages existing restaurant infrastructure including current POS systems, Kitchen Display Systems (KDS), headsets, and speaker posts. It has native integration with POS technologies from Brink and Xenial.
Can Tori speak multiple languages?
Yes, Tori supports bilingual conversations in English and Spanish, understanding accents and colloquialisms. The AI can interact fluently in both languages without additional configuration.
How much does OpenCity cost?
The PRO service is priced at $49/month with no commitment, offering unlimited usage and commission-free ordering by phone calls and text messaging. Existing customers can upgrade for free. Enterprise pricing requires contacting the sales team.
What results can restaurants expect from Tori?
Restaurants report 20% faster speed of service, 150% more drinks sold through upselling, 20% increase in customer satisfaction, 5-10 hours daily labor efficiency, increased employee productivity and satisfaction, and significant revenue increases from upsell capabilities.
Does OpenCity work for phone orders when dining room is closed?
Yes, OpenCity AI can pick up phones and automatically respond to customers to place orders for takeout/delivery. It responds to all inquiries with customized brand language and directs customers to order online when dining rooms are closed.
Which restaurants are using OpenCity?
Major brands using OpenCity include Popeyes (High Noon Restaurant Group in Louisiana), Panera Bread (testing in New York), Carl's Jr. and Hardee's (CKE Restaurants in California, Tennessee, Wisconsin), and Marco's Pizza (rolling out to 1,000+ locations).
How does the drive-thru experience work with Tori?
Guests order from the speaker post exactly as they normally would. Tori quickly and accurately takes the order, integrates with POS/KDS systems automatically, and guests pull up to receive their food. The experience is identical to ordering from a human employee.
Can I text OpenCity to see how it works?
Yes, you can text OpenCity at 617-858-8305 or 617-712-2489 to see how the platform works. You can also call (415) 886-1465 to try the service or contact CEO Nick Belsito at [email protected].