Whelp
Revolutionize customer support with AI, omnichannel integration.. [Freemium]
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What is Whelp?
Whelp is an AI-based omnichannel shared inbox platform designed for customer support teams to manage communications across Voice, Email, Live Chat, SMS, WhatsApp, Telegram, Instagram, Facebook Messenger, and more from a single unified interface. The platform consolidates all customer interactions and data into one centralized inbox, allowing support teams to efficiently respond to inquiries without switching between multiple applications.
Key features include a no-code drag-and-drop chatbot builder that automates up to 60% of customer inquiries, advanced reporting and analytics tools to track team performance metrics like Average Handling Time and First Response Time, built-in CRM capabilities for managing customer profiles and conversation history, and outbound broadcast messaging for WhatsApp, SMS, Telegram, and Email. The platform also offers role-based permissions, customer satisfaction surveys, agent performance evaluation tools, and integrations with Salesforce, Twilio, Shopify, Stripe, and other business tools.
Whelp is designed for businesses of all sizes, from startups to large enterprises, across industries including e-commerce, education, hospitality, travel, real estate, HR/recruitment, finance, insurance, restaurants, and car dealerships. The platform currently powers customer support for over 550 companies in 16 countries and is part of the 500 Startups and Techstars portfolio.
The platform supports up to 2,000 active users per team, offers mobile apps for iOS and Android, provides 24/7 support on premium plans, and includes advanced encryption and secure access controls to protect customer data. Teams can collaborate effectively with private notes, dynamic message routing to the appropriate agent, and unlimited team members on the platform.
Whelp pricing
Pricing model: Freemium
Whelp offers four pricing tiers billed monthly: Free ($0/month) includes 1 seat, Live Chat widget, unified inbox, unlimited conversations, mobile apps (iOS/Android), and contacts. Standard ($29/seat/month) adds WhatsApp Business API integration, Twilio integration (SMS and calls), Email integration, Instagram Direct, Facebook Messenger, and Telegram bot integration. Advanced ($79/seat/month) includes everything in Standard plus Instagram comments integration, Facebook comments integration, Whelp AI, Dynamic Chatbot, dedicated account managers, and mobile chat SDKs. Premium (custom quote,
Whelp pros
- Consolidates voice, email, chat, SMS, and WhatsApp into one inbox
- AI chatbot automates up to 60% of customer inquiries
- No-code drag-and-drop chatbot builder for easy deployment
- Unified CRM with complete customer conversation history
- Advanced reporting with Average Handling Time and First Response Time metrics
- Broadcast messaging across WhatsApp, SMS, Telegram, and Email
- Mobile apps for iOS and Android for support on the go
- integrates with Salesforce, Twilio, Shopify, and Stripe
- Role-based permissions for team access control
- Customer satisfaction surveys and agent performance evaluation
- Supports up to 2,000 active users per team
- 24/7 support available on Premium plan
- Industry-specific solutions for e-commerce, education, hospitality, travel
- Unlimited conversations on all pricing plans
- Advanced encryption and secure access controls for data protection
- Dynamic message routing to appropriate support agents
- Private notes functionality for sensitive information
- No downloads or software installation required
Whelp cons
- WhatsApp Business Platform charges per conversation not included in pricing
- Free plan limited to one seat only
- Premium plan requires custom quote rather than transparent pricing
- Advanced chatbot features only available on Advanced plan ($79/seat)
- Twilio integration for SMS and calls only on Standard plan and above
- Instagram and Facebook comments integration only on Advanced plan
- Monthly payments are nonrefundable according to terms
- Price increases require only 30 days notice
- Free account restricted to one person or legal entity
- Limited to five concurrent login sessions per account
Frequently asked questions about Whelp
How does Whelp work?
Whelp is an AI-based omnichannel shared inbox that unifies customer communications from Voice, Email, Live Chat, SMS, WhatsApp, Telegram, Instagram, Facebook Messenger, and other channels into a single centralized interface. Support teams can manage and respond to all customer inquiries from one screen without switching between applications. The platform uses dynamic routing to direct messages to the appropriate agent and includes an AI chatbot that automates up to 60% of inquiries.
What are the security and privacy terms for Whelp?
Whelp uses industry-standard encryption protocols to protect customer communications during transmission. The platform includes advanced encryption and secure access controls to protect customer data. Private notes functionality allows storage of sensitive information securely. Access is controlled through secure login with restrictions limiting five concurrent sessions per account. Account security includes email and push notifications for account updates, system changes, and security issues.
Are there any technical requirements to use Whelp?
Whelp requires no downloads or software installation as it is a cloud-based platform accessible through a web browser. The platform works on any device with internet access and a modern web browser. Mobile applications are available for iOS and Android devices for support on the go. The platform supports multilingual capabilities beyond English as its primary language.
Is installation or downloading required?
No, Whelp requires no downloads or software installation. You can get started in minutes by creating an account on the website. The platform is cloud-based and accessible directly through your web browser. Mobile apps are available for iOS and Android if you want native app access, but they are optional.
How many conversations does my subscription cover?
All Whelp subscription plans, including the Free plan, include unlimited conversations. There are no limits on the number of customer conversations you can handle regardless of which pricing tier you choose. This allows businesses to scale their customer support without worrying about conversation caps.
Is it possible to cancel my subscription at any time?
Yes, you can cancel your subscription at any time. However, according to the terms of service, all monthly payments are nonrefundable and billed in advance. If you cancel, you will retain access until the end of your current billing period. Price changes by Whelp require 30 days notice and are communicated via email to subscribers.
Are volume discounts available for large businesses?
Yes, volume discounts are available for large businesses through the Premium plan, which offers unique pricing tailored to your organization's needs. The Premium plan is designed for medium and large enterprises with high-volume communication needs and includes personalized SLA, dedicated onboarding, on-premise integration, whitelabel options, and custom features. Contact Whelp to request a custom quote for your business.
What integrations does Whelp support?
Whelp integrates with WhatsApp, Facebook Messenger, Instagram, Telegram, Twilio (SMS and voice), Shopify, Stripe, Salesforce, Razorpay, Viber, Amazon Connect, and Line. Standard plan includes WhatsApp Business API, Twilio, Email, Instagram Direct, Facebook Messenger, and Telegram. Advanced plan adds Instagram comments and Facebook comments integration. Premium plan offers on-premise integration capabilities and advanced CRM integration.
How does the AI chatbot work and what can it automate?
Whelp's AI-based chatbot uses a no-code drag-and-drop builder that makes it easy to design and deploy intelligent chatbots without technical expertise. The chatbot can automate up to 60% of customer inquiries, providing 24/7 service and quick responses to common questions. Dynamic Chatbot features are included in the Advanced plan. The platform has answered over 5 million conversations and provides detailed reporting on chatbot performance and effectiveness.
What reporting and analytics features are included?
Whelp offers advanced reporting tools that provide insights into company performance over any custom date range. Features include Average Handling Time tracking to identify improvement areas, First Response Time analysis to optimize support, channel-specific reports for each communication channel, detailed chatbot performance reports, and team member activity tracking with roles and permissions visibility. Standard plan includes prebuilt reporting, while Advanced plan adds advanced reporting capabilities. Customer Data Reporting Flow is available on paid plans.