KNO
Alltius is an AI-driven platform for conversational assistance in software products, primarily to help and guide users in their product jou...
Last verified:
What is KNO?
Kno is a generative AI-based assistant platform by Alltius that allows users to create custom AI companions quickly. Users can coach these assistants on specific data sources like PDFs, support tickets, product wikis, spec documents, and help videos, enabling precise, context-aware responses. It supports deployment across multiple channels such as websites via widgets, Slack, and more, with features for auto-refreshing sources and gaining insights into user queries.
Key features include one-second coaching by toggling sources on/off, 300x faster answer retrieval compared to traditional bots, and reinforcement learning from user feedback to improve accuracy up to 99.9%. The platform offers org-level workspaces for team collaboration, role assignments, and a powerful dashboard for thematic query summaries, conversation volumes, and engagement metrics. Assistants can be cloned for different teams or topics, ensuring personalized knowledge pools.
Kno is designed for product teams, support and sales professionals, and enterprises seeking to enhance user experiences without complex setups. It boosts user retention by 30%, doubles contact center productivity through query deflections, and increases tech velocity by 20% by eliminating rule engines and manual updates. Ideal for SaaS companies, entertainment, travel, food delivery apps, and any business needing in-app help or conversational AI.
KNO pricing
Pricing model: Free
Free tier available with no credit card required, using work emails only; supports basic Kno usage in Slack and playground. Paid KNO Plus offers advanced features like multiple assistants, custom coaching, workspaces, and insights; pricing available upon request or demo scheduling, no free version beyond trial.
KNO pros
- 300x faster answer finding than traditional bots
- One-second coaching via simple toggles
- Supports multiple source types like PDFs and wikis
- Auto-refreshes sources on custom cadence
- Clonable assistants for teams or topics
- Deploys to websites, Slack, and other channels
- Reinforcement learning from user feedback
- Org-level workspaces with role assignments
- Powerful dashboard for query insights
- 300% more active users reported
- 2x contact center productivity
- 20% higher tech velocity
- 99.9% accuracy with fine-tuning
- No-code training and deployment
- Privacy-focused with data isolation
- Integrates with Zendesk, Confluence, Google Drive
- Free to start with no credit card
KNO cons
- Pricing not publicly listed
- Enterprise features may require contact
- Relies on external models like GPT-3
- Piloting some integrations like Chrome
- Free version limited to basic use
- Work emails only for signup
- Customization needs initial setup
- Dashboard metering transparency varies
- Dependent on source refresh cadence
Frequently asked questions about KNO
How do I install KNO in Slack?
Go to your Slack workspace, click the '+' next to Apps in the sidebar, search for KNO app, add it, and start asking questions in private or embed in channels right away.
What sources can I coach KNO on?
Coach on diverse sources including 200-page PDFs, past support tickets, product wikis, work-in-progress specs, and help videos, toggling them on for instant training.
Is KNO free to use?
Yes, basic KNO is free forever with no credit card needed; sign up with work email for Slack app and playground access, upgrade to KNO Plus for advanced capabilities.
How fast is coaching new sources?
Coaching takes 1 second; simply toggle the source on in the playground to test and deploy the updated assistant immediately without complex rules.
What channels does KNO deploy to?
Deploy trained assistants to websites via KNO Widget, Slack channels, and more; train once and reuse across platforms for agents or end-users.
Does KNO keep knowledge up to date?
Yes, set custom refresh cadence for each source; KNO automatically updates to ensure 100% up-to-date answers without stale information.
How does KNO improve over time?
Uses reinforcement learning from user votes and feedback; fine-tunes models per organization for 99.9% accuracy, recall, and relevance.
What insights does the dashboard provide?
Channel-wise quality metrics, conversation volume, thematic query summaries, and engagement analytics to understand what users ask and sources cover.
Is user data private with KNO?
Yes, questions stay walled in the algorithm, never linked to identity; refer to privacy policy for details on secure, non-associated storage.
Can teams collaborate on KNO?
Yes, org-level workspaces allow inviting colleagues, assigning roles, central channel management, and transparent metering for testing and fine-tuning.